Privacy Policy

DietOwl, operated by Selektial Software Solution Private Limited ("us," "we," or "DietOwl"), offers holistic, ongoing nutrition and wellness guidance ("Programme") focusing on improving health through diet, exercise, sleep, and stress management.

By using our website and related services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services.

1. Purpose & Compliance

This policy is designed to comply with Indian legal requirements, including Section 43A of the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It details how we collect, use, and protect your personal and health-related information.

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number, and other contact details.
• Age, gender, location, and lifestyle information.

2.2 Health & Wellness Information

• Medical history and self-disclosed health conditions.
• Dietary preferences and fitness goals.
• Optional blood test results and medical check-up reports, provided through third-party services; the company assumes no liability for such third-party services.

2.3 Usage Information

• Frequency of visits and interaction with our services.
• Device details, IP address, operating system, and browser information.

2.4 Payment Information

• Billing details processed through third-party payment gateways that follow secure protocols.
• Transaction history records retained for accounting and legal purposes.

3. How We Use Your Information

Your data is used for the following purposes:

• Delivering personalised nutrition and wellness guidance.
• Maintaining and improving our services.
• Communicating with users regarding their programme and account.
• Processing payments securely.
• Complying with applicable legal and regulatory obligations.

4. Sharing Your Information

DietOwl does not sell or rent personal information to third parties. We may share data with the following categories of recipients:

• Internal dietitians and nutrition experts involved in delivering your programme.
• Third-party service providers who are contractually obligated to protect your data.
• Legal and regulatory authorities where required by applicable law.
• Business transfer recipients in the event of a merger, acquisition, or asset sale.

5. Data Security & Retention

Security Measures

We employ encryption, secure servers, and restricted access protocols to safeguard your data. However, no internet-based service can guarantee 100% security, and we cannot warrant absolute protection against all threats.

Data Retention

Information is retained only for as long as necessary to provide our services or meet legal retention requirements. When data is no longer required, it is anonymised or securely deleted.

6. Your Rights & Control Over Your Data

Users have the following rights with respect to their personal data:

• Access, review, and edit personal information held by DietOwl.
• Request deletion of personal data, subject to legal retention obligations.
• Withdraw consent for specific data sharing at any time.
• Opt out of non-essential marketing and promotional communications.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to improve user experience and analyse usage patterns. Users may control cookie preferences through their browser settings, though disabling cookies may affect certain website functionality.

8. Third-Party Links & Services

Our website may contain links to external services, including medical laboratories and partner platforms. These third parties maintain their own separate privacy policies, and DietOwl bears no responsibility for their data practices.

9. International Data Transfers

Our servers are primarily located in India; however, data may be stored or processed internationally through third-party service providers. DietOwl takes reasonable steps to ensure compliance with applicable data protection laws in such cases.

10. Changes to This Privacy Policy

DietOwl may modify this Privacy Policy periodically. Significant changes will be posted with an updated effective date. Continued use of our services following any update constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact our team:

Email: support@dietowl.in
Phone: +91-8010418033
Address: #201, 2nd Floor, Horamavu, Bangalore 560043, India

By using DietOwl's services, you confirm that you have read and agreed to this Privacy Policy.